FAQ's

ORDERS

 

I AM NOT SURE WHAT SIZE I AM?

If you’re unsure of your size, you can refer to our sizing chart here or email us at info@elliatt.com and our customer service team will be able to assist.

 

I LOVED THAT OUTFIT, WILL YOU BE RESTOCKING IT?

We advise ordering your beloved outfit right away to avoid missing out. We may restock certain styles that are in exceptionally high demand so you can subscribe to our restock notifications with your email address and the size you’re after to avoid missing out!

 

HOW DO I USE MY DISCOUNT CODE?

To enter your discount code, simply copy and paste the code into ‘DISCOUNT CODE’ at checkout and hit ‘APPLY’. The conditions of the code will show once the code has been applied. Please note, only one discount code can be applied for each transaction.

 

WHY HAVE I NOT RECEIVED A SHIPPING CONFIRMATION EMAIL?

Don’t panic! Sometimes our emails can wind up in junk or spam folders. Try checking all folders first and if you don’t see anything, you can contact info@elliatt.com for assistance.

 

WHOLESALE

 

HOW CAN WE STOCK YOUR PRODUCT?

Please contact globalsales@elliatt.com for all wholesale inquiries with your contact information, store details and location.

 

WHO ARE YOUR STOCKISTS?

If there is a particular style you are after, please contact info@elliatt.com the product name, size and your location and our customer service team will be able to guide you in the right direction.

 

MEDIA

 

HOW CAN WE COLLABORATE?

For all collaboration inquiries, please contact pr@elliatt.com.

 

DO YOU OFFER PR LOANS?

If you wish to loan PR samples, please contact pr@elliatt.com to discuss further.

 

DELIVERY/ SHIPPING

 

DO YOU OFFER EXPRESS SHIPPING?

Yes, we have the option for Express Shipping at checkout for next day delivery. All orders are shipped same day before 2pm, otherwise, dispatched within 24 hours of being placed (unless placed over a weekend or on a public holiday). If this is the case, it will be dispatched the following business day. Please note, any delays due to our third-party courier services are unfortunately beyond our control.

 

DO YOU OFFER INTERNATIONAL SHIPPING?

Unfortunately, at this point in time, we do not have the option for international shipping. However, you can purchase all of our latest collections via international boutiques and majors such as Revolve, Lulu’s and Shopbop to name a few that do ship internationally. Feel free to email us at info@elliatt.com and don’t forget to include your location for further assistance!

 

HOW LONG DOES DELIVERY TAKE?

Estimated time of delivery for Australian metro areas is 2-4 business days for Standard Shipping and 3-5 business days for rural areas. Express Shipping is next day delivery to 1-2 business days. Estimated time of delivery for New Zealand is 2-4 business days.

 

HOW DO I TRACK MY ORDER?

Once your order has been dispatched, you will receive a confirmation email and a text with a link that you can track your order! You can also download the Australia Post app and track your order with the tracking number provided.

 

WHAT IF I AM NOT HOME? WILL MY DELIVERY BE LOST?

All orders require a signature upon arrival. If in the event that no one if present to sign, your order will be redirected to your local post office for collection.

 

HOW MUCH DOES DELIVERY COST?

Flat rate of $10 AUD for Standard Shipping or $20 AUD for Express Shipping. We offer free shipping for all orders over $150 AUD.

 

RETURNS

 

WHAT IS YOUR RETURNS POLICY?

You can read our full Returns Policy here.

 

CAN I RETURN THE ITEM IF IT DOESN’T SUIT OR FIT ME?

You are eligible to return any full priced or reduced sale item (unless marked as FINAL SALE) provided that all our conditions are adhered to. You can read our full Returns Policy here.

PLEASE NOTE: NO RETURN WILL BE APPROVED IF THE ELLIATT RETURN TAG HAS BEEN REMOVED FROM THE GARMENT.

 

WHAT IF MY GARMENT IS FAULTY?

If you believe your item is faulty upon delivery, please contact info@elliatt.com and our customer service team will assist prior to sending it back. We cannot accept liability for an item until it is returned and has been confirmed as a faulty.

 

HOW LONG WILL MY RETURN TAKE TO BE PROCESSED?

Here at ELLIATT we try to get through all returns as soon as they reach out returns depot, please allow 2-3 business days for us to process your return. If you have not heard from us within few business days to when your package has reached us, please email us at info@elliatt.com.

 

DO YOU PAY FOR MY RETURN SHIPPING?

We are unable to supply return labels to you; therefore, all return shipping costs come at the customer’s expense. ELLIATT is not liable for the loss of an item which is being returned, therefore we recommend that you securely package and return the item using registered mail and keep tracking for which you can track if it has been delivered to us, to follow up on your return.

 

I USED AFTERPAY, CAN I RETURN MY ORDER?

When purchases are made with Afterpay our regular returns policy will apply. Once we have received and approved your return you will be issued with a return. Everything is done from Afterpay’s end – you will get back the payment you have made from your first instalment and or if you haven't made any just yet, no money will be taken out of your account.

 

You will receive a confirmation email due to the refund being done - from that moment just keep a lookout on your Afterpay account.

 

Should you have any more queries or feedback, please don’t hesitate to contact us at info@elliatt.com or call us via (02) 9211 6735 during business hours.

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